Chapter 589 - 572: The Lazy Lu Jiaxin
Lu Jiaxin asked Qian Xiaoxiao to buy clothes from Green Forest; she herself wouldn’t go. She had secretly been there twice, and the store’s employees had remembered her face.
After shopping outside for a day, Qian Xiaoxiao returned and told Lu Jiaxin, "Boss, the staff in the store all have great attitudes. I deliberately nitpicked and made a mess of the clothes, but they didn’t get angry and even recommended two outfits to me. After changing into them, I found them pretty nice."
After speaking, she couldn’t help but laugh, "I actually didn’t plan to buy anything, but the clothes felt so comfortable that I bought them."
Mainly because the clothes weren’t expensive, the outfit including pants was only a bit over three hundred yuan. She now has savings of a million greenbacks and a salary of more than eight thousand, so spending seven hundred yuan on two outfits is quite manageable.
Lu Jiaxin was very satisfied, and it was worth the big expense to train employees. However, those employees who receive training need to sign an additional three-year contract. In the same industry, both Green Forest and Zenith offer better wages and benefits than others, and the employees are willing to continue renewing their labor contracts. Working is all about wanting to earn more, and with good welfare, everyone wants to work long-term.
As their service attitude improved, the sales of Green Forest and Zenith both increased. Especially Zenith, whose sales doubled.
Li Huini, while shopping with Lu Jiaxin, mentioned the issue, "Jiaxin, when I was buying clothes at Green Forest, I saw a customer being rude to the employee. I felt annoyed, but the employee kept smiling throughout. Jiaxin, how do you train your employees?"
Lu Jiaxin smiled and said, "I hired the star salesperson from Little Days to train them, which wasn’t cheap. Also, every store now has an outstanding employee selection, which greatly helps with their promotion. If they argue with customers, they cannot participate in the outstanding employee selection."