Chapter 90 – Refund with Penalty
"Here’s what we’ll do. Call him back and inform him that he needs to come in person to collect the refund with a penalty. Also, let him know that his order has been canceled by your boss."
This marked the first time they had to cancel an order, and the penalty was set at thirty percent of the contract amount.
Despite the potential loss of money, Alex saw this as an opportunity to gather information from the man. However, Dario raised a valid concern.
"What if he refuses to come in person and insists on receiving the refund through a bank transfer or another method?" Dario asked.
Alex was growing frustrated with the questions, as all the necessary information was clearly outlined in their terms of purchase.
It was possible that Dario had forgotten, as this rule had never been enforced since the agency’s inception.
All their clients went through the process with neither of them requestion for termination.
"Have you forgotten our contract terms? We refund in the same currency and mode of transaction as the original payment," Alex reminded him.
This meant that if the transaction was conducted through a bank, the refund would be processed the same way.
Similarly, if cash was used, the refund would be issued in cash. The refund would also be processed by the same individual, unless they were unable to do so.
"If the person is unable to collect the refund in person, they must send an email appointing someone else to do so on their behalf," Alex clarified.